Cancellation and Refunds

This policy explains how cancelling, changing plans and refunds work for RocketStore Autopilot subscriptions.

1. Cancelling

• Cancel any time from Settings → Subscription or Plan and billing in your portal. No phone call or notice period is needed.
• Your plan keeps working until the end of the month you’ve already paid for. You won’t be charged again.
• Changed your mind? Choose “Keep my plan” before the month ends and nothing changes.
• After your plan ends, your store, products and ad account stay exactly as they are in your own accounts.

2. Changing plans

• Moving up: you’re charged straight away for the difference, prorated for the rest of the current month.
• Moving down: the unused difference is credited to your next invoice.

3. Refunds

• Monthly fees are paid in advance and are not refunded for partial months, except where the law requires it.
• The one-time setup fee ($399) covers connecting and checking your store and ad accounts. If you cancel within 7 days and we haven’t started that work, we’ll refund it in full. Once setup work has started, it isn’t refundable.
• If you were charged by mistake (for example, twice for the same month, or after you cancelled), we’ll refund the mistaken charge in full.
• If the Service was unavailable or didn’t work for a significant part of a month because of a problem on our side, tell us and we’ll credit or refund a fair amount.
• Ad spend is paid by you directly to Meta and is not part of our fees, so we can’t refund it. Meta handles any ad billing disputes.

4. How to ask for a refund

Email autopilot@rsap.dreamrocketdesign.com with your business name and the invoice number from Plan and billing. We reply within two business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

5. Failed payments

If a payment fails, Stripe retries it automatically and you’ll see a notice in your portal to update your card. If the payment can’t be collected, we may pause automated work until it’s resolved. We don’t charge late fees.